FAQs
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When are you open?
We have shows every Friday and Saturday night.
Please see our tickets page for dates.
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How do I purchase tickets?
Tickets are purchased online via our tickets page on this website using a debit or credit card. If you have trouble purchasing tickets online, please call us on 0432 057 224. The phone is manned from 9:00 am to 4:00 pm, Tuesday through Saturday.
If you are a large group over 20, we can invoice you if you prefer. If you would like this option, please personal message us on Facebook, email us on info@luxnoir.com.au or phone us to arrange an invoice.
Please note that paid invoices are also sent out automatically upon ticket purchase.
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How do I redeem my gift voucher?
Just call 0432 057 224, message us on Facebook or email us at info@luxnoir.com.au and we’ll get you booked in!
You cannot redeem your voucher online.
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Can I reserve a ticket?
No, unfortunately we do not reserve tickets.
All tickets must be purchased to ensure your booking.
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If I'm in a group but we are buying our tickets separately, will we be seated together?
Guests select their own seat when buying a ticket. If you are part of a group and everyone is buying their individual tickets seperately, please make sure that everyone secures the seats they require as Lux can not alter them onced purchased.
GROUP SPECIALS - GROUP MEMBERS BUYING TICKETS INDIVIDUALLY- When buying your ticket there is a section to write a group name so we can allocate you to your group to confirm eligibility for a GROUP SPECIAL (8 or more full priced tickets must be purchased, either separately or in 1 order to be eligible for a group special). Everyone who writes the same group name will be allocted to that group.
If you are eligible for a group special free ticket, please make sure there is an available seat at your selected table for the free ticket, and call us quickly to secure it! 0432 057 224
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How do I book one of the group specials?
To qualify for our ‘Party Package’, ‘Birthday Party Special’ or ‘Hens Night Special’, you must purchase eight or more full priced general entry or VIP dinner and show tickets.
Hens Night Package can be booked online.
Party Package and Birthday Party Special can be booked online but PLEASE CALL US WITHIN 24 HOURS to claim your free ticket. If you do not call within 24hrs you will forfeit your free ticket.
Guests select their own seat when buying a ticket. If you are part of a group and everyone is buying their individual tickets seperately, please make sure that everyone secures the seats they require as Lux can not alter them onced purchased. Also remember to make sure there is an available seat at your selected table for your free ticket and call us quickly to secure it! 0432 057 224
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How many tickets are available on the date I want?
When buying tickets you will be taken to a seating map, there you will be able to see what seats are availible and select your exact spot.
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Do you cater to dietary requirements?
Yes, we do. Most dietary requirements, including—but not limited to—vegan, vegetarian, gluten-free/celiac, lactose-free and dairy-free, can be catered to, but they must be noted when purchasing the ticket.
We cannot guarantee a request if made on the night. When buying your ticket there is a question that asks for dietary requirements, put your request in there.
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How many tickets can I buy at once?
You can purchase up to 50 tickets in one transaction.
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What time does it start and finish?
VIP ticket holders can enter from 6:30 pm and general entry ticket holders from 7:00 pm.
Dinner is served as guests arrive. The first act of the show starts at approximately 8:00 pm.
During intermission, dessert is served.
The second act of the show finishes at approximately 10:00 - 10:30 pm, depending on the show.
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What is your seating like?
Our seating is predominately standard tables and chairs.
If you have any seating requirements, please fill in the question that asks about it when purchasing your ticket.
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Are tickets refundable?
All sales are final. We do not offer refunds or transfers unless, as stated by the QLD Office of Fair Trading, there is a major problem with the product or service offered.
In some cases, as a show of good faith on our behalf, transfers may be offered at our discretion. If you have requested a transfer and have been transferred to another date and the show on the new date that you have been transferred to is cancelled or changed in any way, you are not, in this case, entitled to a refund. You are, however, eligible for another transfer. For more information, please see our refund policy.
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Where are you located?
We are located at 799 Flinders St, Townsville City, 4810.
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Are children allowed?
No, our shows are MA 15+; however, no one under 18 is allowed to enter due to the environment.
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Is the venue wheelchair accessible?
Yes, our venue is fully wheelchair accessible.
Your Questions Answered
At Lux Noir, we invite you into a world where the extraordinary unfolds nightly. As the premier cabaret destination in Townsville, Mackay and Cairns, we curate evenings filled with fine dining and electrifying performances.
To ensure you have the best experience, we’ve compiled answers to our most frequently asked questions. Whether you’re curious about showtimes, ticket bookings or venue policies, you’ll find all the information you need here.
Please call us for general enquiries only on 0432 057 224.
Book with us online today and become part of the magic.
